As a premier North American call center we take a partnership approach with every client regardless if they are a start-up or in the Fortune 500. We always form proactive alliances that ensure that optimal strategies are created which will blend expertise with flexibility.
You will benefit from our unique and passionate approach as we help you support, retain, and grow your customer base with end-to-end outsourced services. Miratel has the wealth of resources that combine to form a creative and refined business plan that will exceed your specific objectives. The strategies and techniques we will use include:
- An experienced and enthusiastic development team with a history of exemplary performance
- A business plan co-created with you that will best match your standards and character while remaining focused on reaching your key objectives. Our approach will always reflect our dedication to ethical stewardship of your business each time we represent you
- The creative development of well-researched customized scripts and training materials which will combine to deliver an entire team of highly skilled representatives
- Advanced tools and technology specifically created for our industry to streamline processes, maximize productivity and improve your bottom line
- Customized reporting that is created and delivered according to your exact specifications and desires
- The provision of highly secure and supported facilities and network to guarantee the integrity of your business information including a business continuity plan in the event of an extended service interruption
- The benefits of partnering with a Toronto based call center include a city richly entrenched in the telecommunications industry and a competent well educated workforce that represents the most diverse city in North America
- A commitment to the highest standards of office conduct and business ethics as demonstrated by an established Corporate Responsibility program that expands beyond the workplace and into the global community with a focus on green initiatives
Miratel will be committed to forging a mutually beneficial and responsible partnership with you. We will dedicate the necessary resources and time to co-create a services strategy that is perfectly matched to your goals.