Services

For over 20 years, Miratel has been providing enterprise level call centre, online, and lettershop solutions to some of the most reputable businesses in North America. Our cost-effective professional solutions and commitment to exceptional customer service have allowed us to foster long-term relationships with a wide variety of brands, products, and services, custom-tailoring successful strategies to suit the specific needs of each. Our dedication and experience continue to cement our reputation as a dynamic industry leader ready to serve every client with the highest level of integrity and professionalism, delivering tangible results to every company we partner with. We apply our wealth of experience and resources to develop a customized approach for every client ensuring service standards are always fully supported and achieved.

Call center support services

Inbound Call Centre

Scalable inbound services designed in perfect harmony with your requirements and expectations

 

 

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Outbound Call Centre

Tailored campaigns to help improve sales, increase brand awareness, ensure customer satisfaction and more

 

 

Web Chat

Respond to FAQ’s, manage sales and resolve customer issues in real-time with web chat integration on your website

 

 

Email Response Management

Effective administration of your email traffic to ensure timely replies and resolution to your customers

 

 

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Lettershop/Back End Office Support

Custom lettershop and mail delivery, warehousing, data entry, finance, data mining, donation receipting, and more

 

 

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Lottery/Raffle Fundraising

Decades of expertise with lottery/raffle fundraising delivered with industry leading solutions

 

 

Data Breach Response

Available 24/7/365 to help manage your response to any cyber security incidents you may encounter

 

 

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Real time Analytics

Real-time reporting on your results to help evaluate performance and influence

 

 

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