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business continuity & disaster recovery

Safeguarding your business against the impacts of a possible service interruption is a matter we take very seriously at our Toronto call center. For businesses it is the ultimate ‘what if’ scenario that we would like to ignore but can’t. What would happen in the event of a disaster?

Miratel has done more than just think about it. We have taken action; action that is documented in our comprehensive Business Continuity Plan (BCP) and tested regularly. The objective of our BCP is to minimize client downtime in the event of a disaster and protect against interruptions of all our services. Our commitment to our clients goes beyond the ordinary. As part of our BCP, Miratel has a full-functioning site that is equipped with the following:

  • Nortel Phone System with Skill Based Call Routing Capabilities
  • 40 CRA Stations with Customized Software
  • 5 Management Work Areas
  • 71 Concurrent Lines
  • Private transparent network bridge connection
  • Real-time data replication server

Value Added Services:

List Segmentation  |  Customized Flexible Reporting  |  Customized  Scripting  |  Data Mining and Management Credit Card Merchant Account Management   |  PCI Compliant Credit Card Processing  |  24 x 7 x 365 Live Answer  |  Multi-lingual  | Business Continuity Plan to minimize downtime  |  24 hour DNC registration | Daily Off-site backups

Contact us today and Discover the Value of Excellence