miratel solutions inc.
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Introduction to Fundraising
Our Commitment to Fundraising
Our Lottery Management Services
Our Approach to Fundraising
Our Team
Our Strategies
Our Results
Our Reputation
Introduction to Fundraising back to top
For over a decade Miratel has forged long lasting relationships with the not-for-profit sector by applying our call center expertise in developing superior support services towards the development of initiatives such as:
  • Charitable lottery campaigns
  • Telephone fundraising campaigns
  • Donor/member appeal telephone calls
  • Donor/member courtesy calls
  • Donor/member appreciation/win-back telephone programs
  • Donor/member feedback surveys
  • Donor receipting
  • Donor appeal/thank you mailings
We accomplish this by integrating cost-effectiveness and integrity with professionalism to produce tangible results for you. We apply our expert inbound call center, outbound call center, e-Commerce, and letter shop mail services to assist in the growth, promotion and success of a variety of not-for-profit organizations:
  • Health
  • Poverty
  • Arts & Culture
  • Human Rights
  • Animal Care
  • Political Affiliation
  • Environmental
  • Education
Our Committment to Fundraising
  • To apply our expertise and partner with our clients to develop telephone fundraising and marketing programs based on a thorough understanding of their individual needs, values and goals

  • To ensure client value and cost-effectiveness remain paramount to our every decision and action on our clients behalf

  • To apply the highest level of ethical standards and donor stewardship to every call and ensure these principles remain at the heart of our client management and fundraising teams

  • To view program objectives as a baseline requirement and to continually strive to exceed these targets

  • To ensure each individual within our entire dedicated team is inspired to deliver superior results on behalf of our clients

  • To provide responsive, proactive and flexible solutions and ideas when servicing our clients’ needs

  • To consistently look for ways to improve and enhance the quality of service we provide
Our Approach to Fundraising:

Miratel appreciates that telefundraising is an important tool that represents far more than donations – it also brings loyal supporters with immeasurable lifetime value. We know we are representing your organization and will do so in the best possible manner during our every interaction. We understand that the reputation and credibility of your organization are at stake.

Our integrity and reputation are the culmination of applying the values and beliefs we have followed since we began business in 2000. We will never stray from our core mission and beliefs. As a result we continue to be known as a company who will always go above and beyond for our clients so that we can contribute to the overall growth of their organization.

We believe in a kinder, more positive approach to telefundraising that is based on respect and courtesy - we aim to be passionate, polite and professional with every call we make. We know sincerity is an absolute must when making telephone contacts on behalf of not-for-profit organizations.

We apply a partnership approach to every project. Miratel believes that our industry experience will provide added depth to your fundraising program. We seek to bring value and results driven solutions to each client in a unique and creative fashion. Your results will reflect our success.

  • We will initially co-create a strategy with you to establish the goals and objectives of your campaign

  • Our experienced program management teams work closely with each client to develop compelling and creative fundraising strategies. Our strategy is built around ambitious yet realistic goals

  • We will create motivating scripts and training guidelines that are representative of the organization we are serving while mindful of project goals
Our Team
  • We are known for employing passionate, highly trained representatives who engage donors with a respectful and professional approach to fundraising

  • We carefully select a team of fundraising representatives who are best suited to serve each individual client to ensure their experience, beliefs and natural talent are a perfect match for the program

  • It is imperative that the fundraising representative appreciate the values and mission of the not-for-profit organization to enable that to translate through to the prospective donor for best results

  • We develop specific incentives so our fundraising teams remain motivated and positive

  • We have a management team who possess decades of fundraising experience
Our Strategies:
  • We have been serving not-for-profits for over ten years with their fundraising initiatives; we possess the experience to create a customized telephone campaign that will exceed established goals while enhancing your customer relationships

  • After an in-depth client conference, we create an action plan that includes: establishing dial strategy, lead/list segmentation, creative and conversational scripts; detailed initial and ongoing comprehensive training packages are assembled to educate our fundraising representatives on the objectives, news and issues relevant to the campaign

  • Miratel will design, develop and implement a campaign with you that will aim to increase your fundraising revenue. We understand the importance of every dollar raised and how it benefits the cause you support

  • We partner with our clients by developing fundraising programs based on fostering: client rapport, building long-term member/donor relations, the values and cause of our clients, integrity and responsibility, staff motivation and positive results
Our Results:
Our results-driven telephone fundraising programs include donor/member acquisitions, lapsed reactivations, upgrades, renewals and planned giving campaigns. Our program management experience extends beyond fundraising to also include volunteer recruitment, new program or organizational notifications to donors/members and subscriber surveys.
  • The generosity of each individual contact will be explored courteously and appropriately, whether they are a member/subscriber, ticket buyer or donor. We perform our work with a strong sense of responsibility and stewardship that is reflected in our results

  • We create positive interactions between donors and your organization, helping our clients to meet the challenges of reaching program goals and growing donor profiles

  • We achieve outstanding results partly due to our ability to provide your supporters appropriate care and attention to the cause. We take pride in representing you
Our Reputation:
Miratel's reputation for excellence in providing conscientious, professional telephone fundraising program management is reflective of the skill and experience level of our dedicated team of professionals. Our successful track record, comprehensive staff training and customizable reporting & analysis make us the ideal partner to help your organization raise more funds.

Known throughout the industry as a company that achieves results with integrity, let us put our reputation to work for you. 

We encourage you to read our testimonials and about our inbound call center, outbound call center, e-Commerce, and letter shop mail services to learn why you should partner with Miratel.

Value Added Services:
List Segmentation  |  Customized Flexible Reporting  |  Customized  Scripting  |  Data Mining and Management Credit Card Merchant Account Management   |  PCI Compliant Credit Card Processing  |  24 x 7 x 365 Live Answer  |  Multi-lingual  | Business Continuity Plan to minimize downtime  |  24 hour DNC registration | Daily Off-site backups

Contact us today and Discover the Value of Excellence