Miratel Solutions | Customer Relationship Agents at Toronto Contact Centre and Mail House

Customer Relationship Agents

miratel toronto call centre


Call Centre Customer Service Representative
Toronto, ON

Miratel Solutions is an inbound/outbound call centre and fulfillment house located in the Greater Toronto Area (down the street from York University in North York). We are currently hiring Customer Relationship Agents (CRA) who can bring their best and deliver exceptional customer service on behalf of our clients who represent some of Canada’s largest charitable organizations.

As a CRA you will begin working within our fast-paced call centre performing tasks such as inbound telephone donation/lottery ticket order capture, inbound customer/donor support, outbound telephone follow up and outbound courtesy/sales/donation calls.

Ideal candidates possess the following talents/attributes:

  • Clear telephone voice with verbal & written proficiency in English;
  • Ability to type a minimum of 25 wpm;
  • Good communications with a natural aptitude for servicing customers over the phone;
  • Positive disposition and goal oriented;
  • Ability to concentrate and thrive in a busy environment; and,
  • Available to work a minimum of 25 hours per week**

**Our call centre is open 7 x 24 x 365 so hiring priority is given to candidates who represent the most flexible availability for weekdays, weeknights and weekends.

We offer:

  • Fully-paid training;
  • Competitive salary with premiums and bonuses;
  • An exciting performance-based incentive program that rewards efforts on a daily, weekly, monthly and yearly basis;
  • An employee discount program that provides exclusive discounts and savings on a variety of products, services and entertainment;
  • A friendly and supportive work environment with a focus on continuous improvement, both personal and as an organization; and,
  • Free parking and TTC stop in front of building

Forward resumes to recruiting@miratelinc.com

We look forward to you joining our team!


Miratel Solutions welcomes and encourages applications from people with disabilities.  Accommodations are available upon request via email at hr@miratelinc.com for candidates taking part in all aspects of the selection process.


Miratel Solutions is a Toronto call centre, eBusiness, and letter shop mail house specializing in professional fundraising services including telephone fundraising, online fundraising, lottery services, donation caging, donation processing and other donor management services. We are committed to our CSR business values and advancing the missions of the non-profits we proudly serve.