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Easy steps to improve your customer service results

Excellent customer service within our Toronto call center is something that fills us with pride and we always strive to exceed our customer’s expectations. Like any customer facing business, gauging how well our team are providing customer service is of huge importance to us. Most companies measure the effectiveness of customer service upon overall results, […]

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Britain announces spending cuts that could signal boom or bust

As recently as a week or two ago CSR was essentially only known as the acronym for Corporate Social Responsibility but with the advent of what was deemed the ‘Comprehensive Spending Review’ finally released to the public today in the UK, CSR has suddenly taken on a new and hopefully temporary double meaning. Newswires and […]

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