Corporate responsibility @ Miratel | Contact centre & mail houseMiratel Solutions Inc


Miratel is far more than just a business that supports wonderful clients. Since our inception we have also taken great pride in our attention to our corporate social responsibility (CSR) business values. We see our success as doing right by our customers, employees, the environment and our global community. With that in mind, we operate and manage our Toronto contact centre and mail house cognizant of our CSR business policies as our objectives are not only to increase corporate profitability but also to promote the well being of the local and global community with the utmost respect for our environment.

Contact us to learn more about the benefits of partnering with Miratel.


Learn much more about our approach to corporate social responsibility via the tabs below


  • Miratel’s Vision & Missioncontact centre corporate responsibility

    Miratel is committed to protecting and enhancing our environment and making a positive difference in the world. With a caring eye toward future generations, we will focus on governance while driving business growth and creating a more sustainable and environmentally sound tomorrow.
    Learn more now by visiting our vision and mission page


  • Our Green Initiatives

    Miratel is fully committed to protecting the planet through innovation and the efficient use of its natural resources within all aspects of our operations for years to come. Our every business action is governed by our Green Policy which includes:
    • 100% green powered through partnership with Bullfrog Power
    • Recycling program that resulted in a 78% diversion rate
    • Office-wide plastic water bottle ban resulting in over 35,300 plastic water bottles eliminated
    • Responsible consumption including idle equipment and lighting power‐down, temperature control policies, and toxin-free cleaning products only
    • Sustainable procurement that gives priority to best environmental choices based on post‐consumer waste content, low impact, Energy Star-rated, repurposed products, and vendor values
    Learn much more now by visiting our green initiatives page


  • Miratel’s 2012 Sustainability Report

    • Miratel completed its first Sustainability Report in 2012 which reflects the effectiveness of our efforts to date. The results also serve as a benchmark for areas of success and provides inspiration for further improvement and future development.
    • The basis of our Sustainability Report is “creating a more sustainable and environmentally sound tomorrow” and that is what we hope to achieve as we keep our social and environmental values at the heart of our business
    • This report covers the period from January 1, 2011 to December 31, 2011

    Learn much more now by reading our 2012 Sustainability Report (PDF)


  • Social Justice Mandates

    Miratel conducts business activities with a keen attention to integrity and applying the highest ethical standards. As members of the global community, Miratel believes that promoting social justice is our collective responsibility and we need to lead by example as demonstrated by our social justice mandates which includes:
    • Miratel promotes a work environment of equal opportunity for all employees which is governed by a Workplace Diversity Policy
    • All of our employees are AODA trained and certified and offers TTY technology for callers with special needs.
    • We respect internationally accepted legal principles and obey the laws of countries in which it does business including the privacy rights of its employees, customers, and suppliers.
    • We are committed to providing a safe and healthy work environment that is free of violence and harassment for all of its employees and consistent with the Occupational Health & Safety Act and other applicable legislation. To further support this goal, we have a Health and Safety Policy and Committee and Workplace Violence and Harassment Prevention Policy & Program in place to monitor and regulate our work environment.
    Learn much more now by visiting our social justice mandates page


  • Our Friends and Partnerscontact centre corporate responsibility

    We draw inspiration from our partners and here some links that we’re proud to associate with either for their commitment to the planet or social justice or ethics in business.
    • Bullfrog Power
    • Amnesty International
    • AFP International
    • AFP Toronto
    • Recycling Council of Ontario
    • Kiva
    Learn much more now by visiting our friends and partners page