Help desk outsourcing – benefits follow informed decisions

Outsourcing can be the best decision you ever make for your business providing it’s informed and prepared in a strategic sense. Nearshore outsourcing to Canada can manage the divide between cost savings while making no sacrifice to customer service, technology and dependability. At Miratel Solutions we can provide a full range of call center services, online e-commerce support and mail shop services. We welcome the opportunity to further explain our hybrid of quality, commitment and cost effectiveness that can assist in your outsourcing research.

Outsourcing a help desk platform for customer service, delivery status and various forms of technical support is worthy of evaluation for both online and offline businesses. By providing a help desk externally you can return your staff to key sales and business growth tasks while providing customer service 24/7 if required with agents who are trained specifically for your business. Many businesses are over-extended due to staffing and related overheads to provide their customers with the level of customer service support that is both expected but most likely being provided by your competition. The importance of customer service is further escalated by clients who need a response at a convenient time to them, further stretching your resources if late night and weekend support is preferable. Once again outsourcing can both solve the coverage gap and save money for your business while enhancing your service level.

Larger businesses can make significant reductions to costs by outsourcing a number of skills to our center as the resultant savings employee expenses such as payroll taxes and employee benefits are costs that no longer reside on your books. In addition one should include the reduced costs of hardware, software and maintenance that an internal help desk would accrue if you were to run it internally. Rapid technology improvements in the past decade has positioned Miratel to continue to improve our effeciences but also interface more seamlessly then ever with external clients. Web based software, ordering and inquiry systems permit our staff to capture key information and reporting to provide your customers with the equivalent satisfaction they would receive if the duties were provided in-house.

Our client relationships are built upon the foundation of partnership of trust, understanding and quality. We co-create solutions that deliver the quality your clients will expect and provide superb management support to monitor the delivery of our services. Outsourcing causes concern amongst many that a compromise of standards will be the net result, our goal is for that option to be removed from the agenda as quality and dedication underpin our business decisions so we commit to deliverables that are achieveable. We seek to develop and implement the appropriate training with your oversight as the critical factor in a transition is the training of the front line staff who will deliver the service component. Outsourcing shouldn’t be approached with fear and trepidation but you must do your homework and seek to partner with a company who have the experience and excellent that make it a winning proposal. We hope you will consider Miratel.