About Us

Company Background

Established in 2000 and proudly Canadian, Miratel began as a call centre and evolved to an omnichannel contact centre offering a diverse range of services. With depth of expertise exceeding 20 years, Miratel is recognized as a leading contact best centre service provider Service. Miratel is committed to providing reliable, cost-effective, world-class contact centre and support services delivered with the highest standards of integrity and business ethics.

At Miratel we’re proud of the relationships we have forged and the results we have delivered to our clients since our inception in 2000. We believe that a proactive approach to partnerships has resulted in client satisfaction and exceptional performance underscored by value, reliability and trust.

Overhead view of employees and clients at a table planning and implementing solutions.

What We Do?

Miratel specializes in omnichannel contact centre solutions (inbound, outbound, IVR, web chat, email response). As a modern contact centre we enable customers to use their preferred method to interact with their favorite brands. Optimizing your customer relationship management solution requires planning, implementation and ongoing support. Miratel provides these services in an integrated, turnkey approach. We can blend together our contact centre and letter shop fulfillment solutions to offer you a total integrated service package. Or we can offer you any component as a stand-alone service to your business. Either way, you will have all the hands-on expertise you need to make your project a success and all under one roof.

Why Choose Miratel

With more than 20 years’ experience and over 200 million customers served, Miratel knows what it takes to provide exceptional customer service. Our highly qualified team of contact centre professionals are dedicated, knowledgeable, and results-oriented. The solutions we offer are fully customizable and our secure CRM platform is industry-leading.

At its core, our business is all about relationships, both those we forge with our partners and those we forge on behalf of them. We know how difficult it can be to trust the success of your organization or fundraising project to a partner company, but rest assured that with Miratel at your side you are in capable hands. We view every partnership as an alliance with your brand and will dedicate ourselves to work tirelessly to reach your goals.

These are just a few of the reasons partnering with Miratel could be right for your organization. We provide scalable, customized, flexible, cost-effective solutions because we recognize that the needs of your business are constantly evolving; trust us to meet those needs alongside you.

People sitting around a table while two shake hands in partnership.

Our Blog

10 Benefits of Outsourcing Call Center Services

There are numerous benefits of outsourcing call center services from a company like Miratel Solutions. If you are looking...

July 21, 2021 Read More

10 Top Countries for Social Progress According to 2015 Index

Miratel is a proudly Canadian call centre and we like to celebrate our nation by illuminating its place on...

May 14, 2015 Read More

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