Blog

Economics and customer service sees offshoring losing some appeal

An interesting story appeared on NPR last week which was in keeping with an earlier post that I had written about the gradual return of call-center positions to North America which had previously been outsourced to overseas call centers. The...

September 7, 2010 Read More

The value of excellent customer service

Sometimes things should just be assumed, if you don't allow yourself enough time you'll be late, if you don't stay organised you'll forget things and if you don't look after your customers you'll eventually lose them. Everyone in business knows...

January 29, 2010 Read More

© Copyright 2024, All Rights Reserved. Website developed by GrayCyan.com