Call centre planning and forecasting are both integral pieces in managing a client call campaign. When meeting with a new client a call centre must fully investigate call forecasts and build a model for staffing and support resources around that...
April 26, 2010 Read MoreIt's a huge undertaking and that would be one of the reasons it only takes place once every ten years. Naturally it holds more value and is more practical to administer when its conducted every decade instead of annually. Many...
January 19, 2010 Read More© Copyright 2024, All Rights Reserved. Website developed by GrayCyan.com