If ever a case study was needed to determine the viral impact of Facebook in terms of nonprofit fundraising it has certainly taken place over the last four weeks. If you spend any time on the social media site you...
December 29, 2010 Read MoreThe global trajectory for call center solutions continues to change perhaps more rapidly than had ever been forecasted. Only a decade after the concept of BPO (business process outsourcing) was established there looks to be a change at the head...
December 28, 2010 Read MoreNonprofit fundraising is a fascinating, commendable and increasingly worthwhile sector of our society. As much as I enjoy researching and writing about the topic I acknowledge that the words of others are often inspirational.Warren Buffett is one such person -...
December 24, 2010 Read MoreThis may be one of the most comprehensive nonprofit fundraising surveys of the year and comes highly recommended especially when trying to gauge the pulse of the industry as we head quickly into the beginning of 2011. I'm referring to...
December 23, 2010 Read MoreExcellence in customer service is one of the key factors that helps our contact center services at Miratel stand out for our clients. High-quality customer service remains the consistent goal of all businesses that are customer facing, the actuality is...
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