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10 statistics to help improve service at your contact centre

Excellence in customer service is one of the key factors that makes our contact center services at Miratel stand out for our clients. High-quality customer service remains the consistent goal of all businesses that are customer facing, the actuality is...

May 10, 2011 Read More

How well does reputation match CSR performance – part one

A new survey released by Harris Interactive goes someway toward answering just what the integration of a strong all-encompassing CSR business model does for a company. The list compiled recently asked more than 30,000 people to evaluate the 60 highest...

May 6, 2011 Read More

Meeting demand is key struggle according to new nonprofit fundraising survey

A new national survey about the current state of nonprofit fundraising has just been published and it reveals a mixed batch of results which emphasize that although things are getting slightly better there is a growing demand for services which...

March 25, 2011 Read More

Future CSR investment in Canada poised to accelerate per new report

As with many things gauging corporate commitment to Corporate Social Responsibility (CSR) is partially a matter of measuring the financial investment to CSR business expansion. According to a new report from the independent analyst firm Verdantix that investment looks set...

March 10, 2011 Read More

Government spending cuts have nonprofits anxiously trying to measure impact

Fundraising for nonprofits in the US via local, state and federal grant money is currently sitting on a knife edge. I've been reading countless stories from small-town newspapers and large city publications that interview different representatives within the nonprofit industry...

March 9, 2011 Read More

Wells Fargo release 2010 CSR report

It has been a good week for Corporate Social Responsibility (CSR) news especially in terms of the results of some large corporate giving plans, hot on the heels of the exceptional results from Microsoft that I wrote about recently comes...

March 3, 2011 Read More

Twitter co-founder turns his attention to social change and nonprofits

The continued advances in technology and their application to nonprofit fundraising strategies is never in danger of slowing down. Just when you're beginning to get comfortable with Facebook's 'Causes' or Jumo along comes another idea that might represent a significant...

March 1, 2011 Read More

CSR Special Report – The London Olympic Stadium – part one

When it comes to the most successful Corporate Social Responsibility (CSR) strategies everything it seems is in the planning or at least it ought to be. Next summer's 2012 Summer Olympic Games will be held in London, England for the...

February 15, 2011 Read More

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