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Where next? An offshore, nearshore and domestic debate (part one)

The general perception over the last decade is that multiple corporations have outsourced jobs offshore to save overhead and improve margins, if it was as simple as that wouldn't most businesses be looking at record profits and shareholders breaking down...

February 10, 2010 Read More

Customer Service – Preparation is key

Too often in a call center environment (or any customer service situation) there is a misconception that a rapid response is the best way to provide quality service when faced with any client issues. Over the years I've seen time...

January 27, 2010 Read More

Understanding outsourcing of call center services

The global market is changing at a rate that is unprecedented. Technology has changed the way we do everything and altered the bottom line for everyone. It would be a safe assumption to say that this applies to your business...

December 23, 2009 Read More

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