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Easy steps to improve your customer service results

Excellent customer service within our Toronto call center is something that fills us with pride and we always strive to exceed our customer's expectations. Like any customer facing business, gauging how well our team are providing customer service is of...

November 2, 2010 Read More

Customer Service poll shows email can be a soft spot in providing excellence

Customer service remains an area where every good business understands the importance it holds and yet some very avoidable mistakes still occur. Refining your customer service processes and skills is a key component in the success of any business but...

July 23, 2010 Read More

10 statistics to help improve service at your contact centre

Excellence in customer service is one of the key factors that helps our contact center services at Miratel stand out for our clients. High-quality customer service remains the consistent goal of all businesses that are customer facing, the actuality is...

May 10, 2010 Read More

Defining the value of excellent customer service is key

If you've ever wondered whether the actual value of excellent customer service can be properly measured you'll be sure to find these results as interesting as I did. We value our entire team at Miratel and place great emphasis in...

April 1, 2010 Read More

Customer Service – Preparation is key

Too often in a call center environment (or any customer service situation) there is a misconception that a rapid response is the best way to provide quality service when faced with any client issues. Over the years I've seen time...

January 27, 2010 Read More

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