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New study ‘How America Gives’ provides huge insight into nonprofit fundraising changes
A brand new report via the Chronicle of Philanthropy takes an in-depth look at the relationship between nonprofit fundraising, donor earnings and contributions in the United States both pre and post recession and the findings are incredibly informative. There will...
October 15, 2014 Read More
3 Key Findings from customer service survey that nonprofits should heed
We've long wondered how much knowledge those involved in nonprofit fundraising could learn from benchmarking data about customer service that is acquired from industries outside of the charity sector. There is a great range of strong research about the satisfaction and...
October 14, 2014 Read MoreCustomer Service poll shows email can be a soft spot in providing excellence
Customer service remains an area where every good business understands the importance it holds and yet some very avoidable mistakes still occur. Refining your customer service processes and skills is a key component in the success of any business but...
July 23, 2010 Read More10 statistics to help improve service at your contact centre
Excellence in customer service is one of the key factors that helps our contact center services at Miratel stand out for our clients. High-quality customer service remains the consistent goal of all businesses that are customer facing, the actuality is...
May 10, 2010 Read More