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Easy steps to improve your customer service results

Excellent customer service within our Toronto call center is something that fills us with pride and we always strive to exceed our customer's expectations. Like any customer facing business, gauging how well our team are providing customer service is of...

November 2, 2010 Read More

10 statistics to help improve service at your contact centre

Excellence in customer service is one of the key factors that helps our contact center services at Miratel stand out for our clients. High-quality customer service remains the consistent goal of all businesses that are customer facing, the actuality is...

May 10, 2010 Read More

Defining the value of excellent customer service is key

If you've ever wondered whether the actual value of excellent customer service can be properly measured you'll be sure to find these results as interesting as I did. We value our entire team at Miratel and place great emphasis in...

April 1, 2010 Read More

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