Blog

Will Jumo become the fundraising equivalent of Facebook?

Even if you try to, ignoring the impact that social media plays in 2010 is almost impossible if not bordering on the naive. It might be as simple as arranging a birthday party or as complex as getting a political...

March 26, 2010 Read More

Poll reveals what consumers most want…….is Value

At the heart of our business goals is the objective of providing value - value in our services both in terms of cost effectiveness, value in terms of client retention, value in terms of our expertise leading to innovative solutions...

March 24, 2010 Read More

CSR sweetens Pepsi and Coke – A Tale of Two Colas (Part 2 Pepsi)

In my initial post I continued looking at the different levels of commitments some of our largest corporations are making in terms of Corporate Social Responsibility (CSR) and turned the spotlight on the two giant soft drink corporations Pepsi and...

March 23, 2010 Read More

Meatless Monday With Paula Deen and Garden Full of Goodness Lasagna

Welcome back for another Meatless Monday recipe.  As you may or may not know, we support the Meatless Monday campaign – a non-profit initiative in association with the Johns Hopkins Bloomberg School of Public Health.  It's part of an eco-friendly...

March 22, 2010 Read More

Canada sends warning signs to G20 about global economic recovery

We've been peppered with primarily buoyant news in recent months about the changes and trends being seen in the economy based on final results for 2009 and the early indicators for 2010. A market that was staggered by a loss...

March 18, 2010 Read More

Campbell’s soup(er) approach to Corporate Social Responsibility

We're always on the look out for everyday brands (or corporations) lending more focus to their Corporate Social Responsibility (CSR) and taking an active role in improving their community and the world in general. As more and more companies see...

March 16, 2010 Read More

Zappos bring call center agents into foreground, by way of puppets

I wrote last week that demonstrating that your call center provides exceptional customer service is the single best way to combat the stigma that can be attached to the industry when you only tend to hear about customers who have...

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Meatless Monday with Navy Bean and Vegetable Gratin

Happy Meatless Monday!  As you may or may not know, Miratel supports the Meatless Monday campaign which is a non-profit initiative in association with the Johns Hopkins Bloomberg School of Public Health.  The purpose of the program is to reduce...

March 14, 2010 Read More

Canadian banks begin to ease flow of credit again

More good news for the Canadian economy even if it needs to be viewed with mild caution. There are some relatively clear indicators that credit lines are beginning to thaw in the early weeks of 2010 especially when compared with...

February 18, 2010 Read More

Jack in The Box drive through order travels 11,000 miles

Outsourcing - it's a sensitive topic and often misunderstood -  there are a myriad of business applications where we can provide call center services both efficiently and competitively. However we provide near-shore services. Our strength is the market in which...

February 17, 2010 Read More

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