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New Poll shows CSR leaping in importance for customers & consumers in 2010

A brave new post-recessionary world has changed the daily habits and thoughts of many people throughout the world. I'm actually refreshed that from the difficulty of the last few years the empowered consumer or customer is saying quite categorically that...

March 31, 2010 Read More

Customer Service – Preparation is key

Too often in a call center environment (or any customer service situation) there is a misconception that a rapid response is the best way to provide quality service when faced with any client issues. Over the years I've seen time...

January 27, 2010 Read More

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