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Meatless Monday with Cream of Broccoli Soup

Another meatless Monday is upon us and the question of what to make for dinner looms in the air.  On the menu tonight is an eco-friendly cream of broccoli soup. But this is kind of a misnomer as this soup...

February 1, 2010 Read More

The value of excellent customer service

Sometimes things should just be assumed, if you don't allow yourself enough time you'll be late, if you don't stay organised you'll forget things and if you don't look after your customers you'll eventually lose them. Everyone in business knows...

January 29, 2010 Read More

Should green mandates alter supply and demand? (part one)

Should individual states mandate that government offices and schools use only green cleaning products? That decision presents a tightrope to walk especially when almost every business, municipality and individual employed at the state and local level is watching spending like...

January 28, 2010 Read More

Customer Service – Preparation is key

Too often in a call center environment (or any customer service situation) there is a misconception that a rapid response is the best way to provide quality service when faced with any client issues. Over the years I've seen time...

January 27, 2010 Read More

New economy may require that you take a new path

This is a brand new economy, and succeeding in it will likely take a very different path. The last few years have shown that a company that can't change with the times will most likely be left behind and eventually...

January 26, 2010 Read More

Meatless Monday with Asparagus, Mint and Lemon Risotto

Happy Meatless Monday!  We’re back with another delicious vegetarian recipe to show our commitment to Meatless Monday, an eco-friendly campaign to help reduce your carbon footprint by choosing a meat-free alternative every Monday.  This week, we present a risotto recipe...

January 25, 2010 Read More

Customers want greener goods and services, but be competitive

Finding the right balance - that is the key. As 2010 rolls in and the economy makes slow movement toward more positive terrain; the fall out from the last few years is being reviewed by both consumers and businesses alike....

January 22, 2010 Read More

Outsourced call centers can swing a campaign

No matter which side of the aisle you sit there is no doubting that the senatorial election results from Massachusetts last night were newsworthy. What you might not have realised that is with a small winning margin in this case...

January 21, 2010 Read More

Giant takeover by Panasonic to fuel green shoots?

CSR and promotion of a greener company has rarely seen an example as large as that featured in today's post about Panasonic. They started courting Sanyo at the beginning of 2008 and following nearly 24 months of planning and negotiation...

January 20, 2010 Read More

Call Center Frontline, the 2010 US Census

It's a huge undertaking and that would be one of the reasons it only takes place once every ten years. Naturally it holds more value and is more practical to administer when its conducted every decade instead of annually. Many...

January 19, 2010 Read More

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