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Canadian CSR rankings shows CSR growth remains in full flight

Corporate Social Responsibilty (CSR) just like any other business initiative takes a continued application of resources and finances to maintain an active commitment to a corporate program. With that in mind there are concerns that the economic challenges of the...

June 17, 2010 Read More

Fundraising and Technology; at last a report that explains the partnership

The intense changes in technology over the last decade have unquestionably impacted the way we conduct business and our communication in general. Even as people are coming to terms with one new media the next is under development or already...

June 14, 2010 Read More

Corporate Social Responsibility, it starts with people

When reviewing trends in CSR - Corporate Social Responsibility it's fascinating to me to see the steady, gradual but constant shift of the needle towards participation. The concept of meshing company ideals and direction that are steered toward reaching goals...

June 10, 2010 Read More

Call centre logic, never sacrifice training and quality control

I'm a firm subscriber to the statement that 'history repeats itself' and its cousin quotation 'we can learn everything from history'. Both apply in equal measure whether you are looking at civilizations, politics, cultural fads or indeed economics. With such...

June 8, 2010 Read More

Has BP mismanaged their CSR down to the deepest depths?

We've looked at length at the value in a company developing an organized approach to CSR - Corporate Social Responsibility. The planning stages are as valuable as the implementation and maintenance of the projects, guidelines and practices you attune your...

June 3, 2010 Read More

Fundraising city by city report released

Despite the remnants of a recession and the continued difficult economic environment it is estimated that Americans will donate in excess of $300 billion US to charities this year. The spirit of donation remains an altruistic sign that many things...

June 2, 2010 Read More

Outsourcing works, but evaluate who will provide the service

Outsourcing your telephone service needs is certainly a viable solution for your business, it lowers overhead substantially, allows your employees to return to their key roles and adds the expertise of a professional call centre to manage your call program...

May 28, 2010 Read More

General Motors rev up recycling

Once the single largest employer in North America and rocked by over a decade of diminishing sales and accusations of irresponsible spending which culminated in a large government sanctioned bailout, General Motors have experienced the very best of times and...

May 20, 2010 Read More

CSR success – Timberland form global community service projects

[caption id="attachment_976" align="alignleft" width="486" caption="Timberland's Green Rubber Soles"][/caption] Continuing our look at the measures that large corporations take to drive forward their CSR (Corporate Social Responsibility) initiatives today we look at Timberland. The shoe and outdoor wear clothier has over...

May 11, 2010 Read More

10 statistics to help improve service at your contact centre

Excellence in customer service is one of the key factors that helps our contact center services at Miratel stand out for our clients. High-quality customer service remains the consistent goal of all businesses that are customer facing, the actuality is...

May 10, 2010 Read More

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