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Where next? An offshore, nearshore and domestic debate (part one)

The general perception over the last decade is that multiple corporations have outsourced jobs offshore to save overhead and improve margins, if it was as simple as that wouldn't most businesses be looking at record profits and shareholders breaking down...

February 10, 2010 Read More

Call Center Frontline, the 2010 US Census

It's a huge undertaking and that would be one of the reasons it only takes place once every ten years. Naturally it holds more value and is more practical to administer when its conducted every decade instead of annually. Many...

January 19, 2010 Read More

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