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Outourced call center solutions moving further East according to report

The global trajectory for call center solutions continues to change perhaps more rapidly than had ever been forecasted. Only a decade after the concept of BPO (business process outsourcing) was established there looks to be a change at the head...

December 28, 2010 Read More

Call Center Tidings – positive growth over the last week

Announced call center hiring activity is notably higher than in the earliest weeks of 2010. Centralized call center solutions throughout North America remain a field of relative growth despite an economy that is only just beginning to find it's feet...

February 25, 2010 Read More

Jack in The Box drive through order travels 11,000 miles

Outsourcing - it's a sensitive topic and often misunderstood -  there are a myriad of business applications where we can provide call center services both efficiently and competitively. However we provide near-shore services. Our strength is the market in which...

February 17, 2010 Read More

Where next? An offshore, nearshore and domestic debate (part one)

The general perception over the last decade is that multiple corporations have outsourced jobs offshore to save overhead and improve margins, if it was as simple as that wouldn't most businesses be looking at record profits and shareholders breaking down...

February 10, 2010 Read More

Outsourced call centers can swing a campaign

No matter which side of the aisle you sit there is no doubting that the senatorial election results from Massachusetts last night were newsworthy. What you might not have realised that is with a small winning margin in this case...

January 21, 2010 Read More

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