Coffee.....just where would be without it? Everyone has their own favourite method for making a great cup of coffee and if out and about we all have a preferred coffee shop to get our fill from. I must confess they...
April 27, 2010 Read MoreCall centre planning and forecasting are both integral pieces in managing a client call campaign. When meeting with a new client a call centre must fully investigate call forecasts and build a model for staffing and support resources around that...
April 26, 2010 Read MoreThere are always dozens of examples of companies who provide a shining example of how to develop a Corporate Social Responsibility (CSR) program which embraces the fundamental goals of providing a better working environment, using ethical suppliers, supporting the community...
April 22, 2010 Read MoreSitting on this side of the Atlantic Ocean and following the news relating to the volcano in Iceland makes me feel rather detached from the economic chaos it is causing due to the cancellation of essentially all non urgent flights...
April 19, 2010 Read MoreIt should be easy to be an eco-friendly consumer, and on the plus side there is more choice than ever before. However there is now a rush of manufacturers looking to make up for lost time (and ground) in terms...
April 14, 2010 Read MoreIt's official, Canada is leading the charge out of recession as new data is released today. Amongst G7 nations the economic growth for Q1 and Q2 2010 for Canada far exceeds the other major industrial powers in a report that...
April 13, 2010 Read MoreHappy Meatless Monday! As you may or may not know, Miratel supports the Meatless Monday campaign which is a non-profit initiative in association with the Johns Hopkins Bloomberg School of Public Health. The purpose of the program is to reduce...
April 12, 2010 Read MoreIf you've ever wondered whether the actual value of excellent customer service can be properly measured you'll be sure to find these results as interesting as I did. We value our entire team at Miratel and place great emphasis in...
April 1, 2010 Read MoreA brave new post-recessionary world has changed the daily habits and thoughts of many people throughout the world. I'm actually refreshed that from the difficulty of the last few years the empowered consumer or customer is saying quite categorically that...
March 31, 2010 Read MoreFor baseball fans the winter months are tortuous, and as we move closer to Major League Baseball opening day, let us look at social responsibility in sports, focusing on baseball. The first team to be profiled will be my team,...
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