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Call centre logic, never sacrifice training and quality control

I'm a firm subscriber to the statement that 'history repeats itself' and its cousin quotation 'we can learn everything from history'. Both apply in equal measure whether you are looking at civilizations, politics, cultural fads or indeed economics. With such...

June 8, 2010 Read More

Meatless Monday – Spaghetti with Fried Zucchini from Mario Batali

Happy Meatless Monday!  Meatless Monday gives you the opportunity to incorporate more vegetables into your diet by eating meat-free just one day a week.  This week, we’re featuring a recipe from Food Network Iron Chef Mario Batali.  As many of...

June 7, 2010 Read More

Q1 economic results; Canada overshadows stuttering U.S. recovery

2010 is poised to be an economic year unlike any other in recent memory as Canada continues to lead the way to economic stability and actual growth. Traditionally Europe and Canada have followed in the wake of how the US...

June 3, 2010 Read More

Fundraising city by city report released

Despite the remnants of a recession and the continued difficult economic environment it is estimated that Americans will donate in excess of $300 billion US to charities this year. The spirit of donation remains an altruistic sign that many things...

June 2, 2010 Read More

Can you run a CSR program? Try online with a realistic ‘simulation’

Corporate Social Responsibility (CSR) isn't as easy as just deciding your company is going to change directions and suddenly combine altruistic acts overnight while maintaining the profit margin the owners/shareholders/partners expect. In fact it needs to be part of an...

June 1, 2010 Read More

Meatless Monday via Curtis Stone – Fettuccine with Homemade Pesto

Welcome back for another Meatless Monday recipe.  The goal for the Meatless Monday movement is “to help reduce meat consumption 15% in order to improve personal health and the health of our planet.”  This week, we’re sharing a delicious pasta...

May 31, 2010 Read More

Burgers, fries and CSR….this sounds more like a happy meal

When you think of sustainable business models with an emphasis on recycling, low environmental impact and an overall healthy approach one of the last businesses that might cross your mind would be a fast food restaurant. We're not going to...

May 27, 2010 Read More

Pitney Bowes help youngsters learn to love books

Today I wanted to continue writing about CSR - Corporate Social Responsibility and the varied approaches that different companies are taking to help their community and environment in tangible ways. It's rewarding to see the overall shift of awareness and...

May 25, 2010 Read More

Consistency is the key to customer service

If you work in a position where you have direct contact with customers or service providers you're almost certainly very aware of the importance of excellent customer service. I've worked directly with clients over the years but also managed my...

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Meatless Monday with Rachel Ray Vegetable Chili Mac

Everyone, young and old, loves macaroni and cheese; however, the traditional version can be quite fatty and can be quite heavy to eat. What do you do to save yourself from culinary boredom? Make this Vegetable Chili Mac. Here is...

May 24, 2010 Read More

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