Blog

Call centre logic, never sacrifice training and quality control

I'm a firm subscriber to the statement that 'history repeats itself' and its cousin quotation 'we can learn everything from history'. Both apply in equal measure whether you are looking at civilizations, politics, cultural fads or indeed economics. With such...

June 8, 2010 Read More

G20 summit to bring leaders, attention and perhaps chaos to Toronto

While the policiticans and talking heads have all explained how the G-20 summit will be an ideal chance for Toronto to show the world the positive features of the city, almost liked a paid week long advert for Canada's largest...

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Has BP mismanaged their CSR down to the deepest depths?

We've looked at length at the value in a company developing an organized approach to CSR - Corporate Social Responsibility. The planning stages are as valuable as the implementation and maintenance of the projects, guidelines and practices you attune your...

June 3, 2010 Read More

Q1 economic results; Canada overshadows stuttering U.S. recovery

2010 is poised to be an economic year unlike any other in recent memory as Canada continues to lead the way to economic stability and actual growth. Traditionally Europe and Canada have followed in the wake of how the US...

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Fundraising city by city report released

Despite the remnants of a recession and the continued difficult economic environment it is estimated that Americans will donate in excess of $300 billion US to charities this year. The spirit of donation remains an altruistic sign that many things...

June 2, 2010 Read More

Outsourcing works, but evaluate who will provide the service

Outsourcing your telephone service needs is certainly a viable solution for your business, it lowers overhead substantially, allows your employees to return to their key roles and adds the expertise of a professional call centre to manage your call program...

May 28, 2010 Read More

Pitney Bowes help youngsters learn to love books

Today I wanted to continue writing about CSR - Corporate Social Responsibility and the varied approaches that different companies are taking to help their community and environment in tangible ways. It's rewarding to see the overall shift of awareness and...

May 25, 2010 Read More

Consistency is the key to customer service

If you work in a position where you have direct contact with customers or service providers you're almost certainly very aware of the importance of excellent customer service. I've worked directly with clients over the years but also managed my...

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Meatless Monday with Rachel Ray Vegetable Chili Mac

Everyone, young and old, loves macaroni and cheese; however, the traditional version can be quite fatty and can be quite heavy to eat. What do you do to save yourself from culinary boredom? Make this Vegetable Chili Mac. Here is...

May 24, 2010 Read More

Will Canada hike interest rates in June? The answer may be in Australia…

We've been watching the gradual recovery of the economy in Canada with great interest over the last 6-9 months and as we near the mid point of 2010 signs relating to spending, productivity and employment all keep ticking (slowly but...

May 21, 2010 Read More

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