Happy Birthday Canada! As a call centre in Canada, we wanted to celebrate our Canadian heritage with a special poem to commemorate Canada Day. The poet is none other than fellow Canadian Shane Koyczan, who was asked by the Canadian...
July 1, 2011 Read MoreIn Canada, Employment Equity was created to ensure proactive hiring practices were engaged which would result in adequate representation of four designated groups: women, people with disabilities, aboriginals and visible minorities. The Canadian Human Rights Act protects a wider range...
June 30, 2011 Read MoreTrying to evaluate and then compare the overall CSR performance of one company versus another is, I would imagine, a rather difficult task and while there are many reports that presents such data the logistics behind the ranking evaluation are...
June 29, 2011 Read MoreI've written extensively in the past about how to combine social media tips and tools to help raise the profile of your nonprofit to heighten awareness of your professional fundraising activities. While we have discussed the relative advantages of what...
June 8, 2011 Read MoreWe've known for years that Toronto is an exceptional city in which to conduct business for a broad number of reasons. It provides our business exceptional foundations in terms of talent, technology, access and quality of life that allows us...
June 1, 2011 Read MoreChanging a well known branding logo and marketing tagline is brave at the best of times, when it has proven to be one of the most successful for over twenty years it could be regarded as foolhardy but a well...
May 27, 2011 Read MoreFor smaller nonprofits who are looking to expand their profile via online fundraising just getting a presence on the internet can sometimes be a challenge. Small organizations may not have the in-house expertise or spare funding to invest in establishing...
May 25, 2011 Read MoreAll too often energy companies seem less likely to receive good press when it comes to Corporate Social Responsibility (CSR) business plans when compared with over industries. Part of that may be due to consumers seeing energy companies as a...
May 24, 2011 Read MoreNonprofit fundraising's growing relationship with online tools and social media may well provide the ability to grow your donor audience and strengthen existing relationships. As I wrote earlier in the week gauging just how successful the applications of social media...
May 20, 2011 Read MoreExcellence in customer service is one of the key factors that makes our contact center services at Miratel stand out for our clients. High-quality customer service remains the consistent goal of all businesses that are customer facing, the actuality is...
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