The global trajectory for call center solutions continues to change perhaps more rapidly than had ever been forecasted. Only a decade after the concept of BPO (business process outsourcing) was established there looks to be a change at the head...
December 28, 2010 Read MoreThis may be one of the most comprehensive nonprofit fundraising surveys of the year and comes highly recommended especially when trying to gauge the pulse of the industry as we head quickly into the beginning of 2011. I'm referring to...
December 23, 2010 Read MoreFundraising Services for nonprofits have been under a great deal of media scrutiny recently and while weeding out any unethical or poor fiscal practices is in the best interests of everyone, the doom and gloom merchants are on a quite...
November 9, 2010 Read MoreExcellent customer service within our Toronto call center is something that fills us with pride and we always strive to exceed our customer's expectations. Like any customer facing business, gauging how well our team are providing customer service is of...
November 2, 2010 Read MoreAt Miratel we are extremely proud to own and operate a business in the greater Toronto area, one which holds great stock in our community involvement in addition to supporting clients throughout the nonprofit sector in assisting with their fundraising...
September 15, 2010 Read MoreAn interesting story appeared on NPR last week which was in keeping with an earlier post that I had written about the gradual return of call-center positions to North America which had previously been outsourced to overseas call centers. The...
September 7, 2010 Read MoreRegular visitors to the blog may know that at Miratel we provide key expertise in assisting nonprofits with fundraising activities via our range of call-center services. Therefore when a major fund-raising story breaks it captures our attention even if it's...
August 27, 2010 Read MoreI found a very interesting story today concerning offshoring reversals that while predicted a few years ago has not yet manifested itself with the frequency some had expected. That said the scenarios under which it occurs are becoming more apparent...
August 26, 2010 Read MoreCustomer service remains an area where every good business understands the importance it holds and yet some very avoidable mistakes still occur. Refining your customer service processes and skills is a key component in the success of any business but...
July 23, 2010 Read MoreIn part one of this post we looked at the potential of Twitter being meshed into your overall approach to fundraising; including some of the gaps it can close with donor engagement and also an overview of some Twitter basics....
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