An interesting story appeared on NPR last week which was in keeping with an earlier post that I had written about the gradual return of call-center positions to North America which had previously been outsourced to overseas call centers. The...
September 7, 2010 Read MoreI found a very interesting story today concerning offshoring reversals that while predicted a few years ago has not yet manifested itself with the frequency some had expected. That said the scenarios under which it occurs are becoming more apparent...
August 26, 2010 Read MoreSo often analysts look first to inflation when warning of the pitfalls of spikes in lending rates and premature celebration of a bounce back economically. Based on the most recent data the US should exhale and see that inflation won't...
June 18, 2010 Read MoreI'm a firm subscriber to the statement that 'history repeats itself' and its cousin quotation 'we can learn everything from history'. Both apply in equal measure whether you are looking at civilizations, politics, cultural fads or indeed economics. With such...
June 8, 2010 Read MoreOutsourcing your telephone service needs is certainly a viable solution for your business, it lowers overhead substantially, allows your employees to return to their key roles and adds the expertise of a professional call centre to manage your call program...
May 28, 2010 Read MoreCall centre planning and forecasting are both integral pieces in managing a client call campaign. When meeting with a new client a call centre must fully investigate call forecasts and build a model for staffing and support resources around that...
April 26, 2010 Read MoreAnnounced call center hiring activity is notably higher than in the earliest weeks of 2010. Centralized call center solutions throughout North America remain a field of relative growth despite an economy that is only just beginning to find it's feet...
February 25, 2010 Read MoreIt really should go without saying that research and preparation are the keystones to a successful business strategy. When your profit margin and/or success on contracted business is being assessed why would you fail to check the legislation, rules or...
February 19, 2010 Read MoreOutsourcing - it's a sensitive topic and often misunderstood - there are a myriad of business applications where we can provide call center services both efficiently and competitively. However we provide near-shore services. Our strength is the market in which...
February 17, 2010 Read MoreThe general perception over the last decade is that multiple corporations have outsourced jobs offshore to save overhead and improve margins, if it was as simple as that wouldn't most businesses be looking at record profits and shareholders breaking down...
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