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Canadian banks begin to ease flow of credit again

More good news for the Canadian economy even if it needs to be viewed with mild caution. There are some relatively clear indicators that credit lines are beginning to thaw in the early weeks of 2010 especially when compared with...

February 18, 2010 Read More

Jack in The Box drive through order travels 11,000 miles

Outsourcing - it's a sensitive topic and often misunderstood -  there are a myriad of business applications where we can provide call center services both efficiently and competitively. However we provide near-shore services. Our strength is the market in which...

February 17, 2010 Read More

Walmart expands CSR benchmarking to include Canada

Corporate Social Responsibility is most decidedly on the agenda for more and more businesses within our rapidly evolving market. That can only be a good thing as it represents a change in corporate culture that was little more than a...

February 16, 2010 Read More

Ontario Economic Forecast for 2010

As a business wholly located in Ontario we focus on the economy of our province in conjunction with developments throughout North America.  The latest reports from CIBC show that Ontario's economy is predicted to outpace the national average this year...

February 11, 2010 Read More

Where next? An offshore, nearshore and domestic debate (part one)

The general perception over the last decade is that multiple corporations have outsourced jobs offshore to save overhead and improve margins, if it was as simple as that wouldn't most businesses be looking at record profits and shareholders breaking down...

February 10, 2010 Read More

Many economic indicators are good – except employment

Talk of a full economic recovery is on hold for the time being as we are now fully entrenched into a cycle of growth and better efficiencies but the corresponding increase in jobs has not followed. By definition we are...

February 5, 2010 Read More

The value of excellent customer service

Sometimes things should just be assumed, if you don't allow yourself enough time you'll be late, if you don't stay organised you'll forget things and if you don't look after your customers you'll eventually lose them. Everyone in business knows...

January 29, 2010 Read More

Customer Service – Preparation is key

Too often in a call center environment (or any customer service situation) there is a misconception that a rapid response is the best way to provide quality service when faced with any client issues. Over the years I've seen time...

January 27, 2010 Read More

New economy may require that you take a new path

This is a brand new economy, and succeeding in it will likely take a very different path. The last few years have shown that a company that can't change with the times will most likely be left behind and eventually...

January 26, 2010 Read More

Call Center Frontline, the 2010 US Census

It's a huge undertaking and that would be one of the reasons it only takes place once every ten years. Naturally it holds more value and is more practical to administer when its conducted every decade instead of annually. Many...

January 19, 2010 Read More

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