Coffee.....just where would be without it? Everyone has their own favourite method for making a great cup of coffee and if out and about we all have a preferred coffee shop to get our fill from. I must confess they...
April 27, 2010 Read MoreCall centre planning and forecasting are both integral pieces in managing a client call campaign. When meeting with a new client a call centre must fully investigate call forecasts and build a model for staffing and support resources around that...
April 26, 2010 Read MoreThere are always dozens of examples of companies who provide a shining example of how to develop a Corporate Social Responsibility (CSR) program which embraces the fundamental goals of providing a better working environment, using ethical suppliers, supporting the community...
April 22, 2010 Read MoreSitting on this side of the Atlantic Ocean and following the news relating to the volcano in Iceland makes me feel rather detached from the economic chaos it is causing due to the cancellation of essentially all non urgent flights...
April 19, 2010 Read MoreCorporate Social Responsibility (CSR) covers such a wide swath of topics that its quite rightly become a great barometer in determining how a company is treating the environment, its customers and its employees. I like to see CSR as a...
April 16, 2010 Read MoreIt should be easy to be an eco-friendly consumer, and on the plus side there is more choice than ever before. However there is now a rush of manufacturers looking to make up for lost time (and ground) in terms...
April 14, 2010 Read MoreIt's official, Canada is leading the charge out of recession as new data is released today. Amongst G7 nations the economic growth for Q1 and Q2 2010 for Canada far exceeds the other major industrial powers in a report that...
April 13, 2010 Read MoreMany Canadians know that Tim Hortons has many corporate social responsibility (CSR) initiatives because you have probably donated to the Tim Horton Children's Foundation while waiting for your double-double. But did you know that the corporate social responsibility initiatives they...
April 8, 2010 Read MoreUsually I don't write from a perspective of panic but something very concerning is happening at food banks in Toronto, after reading the headlines in the Toronto Star today I was not surprised to see the same concerns gripping food...
April 6, 2010 Read MoreIf you've ever wondered whether the actual value of excellent customer service can be properly measured you'll be sure to find these results as interesting as I did. We value our entire team at Miratel and place great emphasis in...
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