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Where next? An offshore, nearshore and domestic debate (part one)

The general perception over the last decade is that multiple corporations have outsourced jobs offshore to save overhead and improve margins, if it was as simple as that wouldn't most businesses be looking at record profits and shareholders breaking down...

February 10, 2010 Read More

Top 10 Companies with the Most Employees

One of the challenges in call centers is the large number of employees (and different personalities) you have to manage to achieve customer performance and quality objectives.   Once you understand that establishing rapport, accountability and respect are  essential, it’s less...

January 12, 2010 Read More

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