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Rule one in telemarketing – follow the law

It really should go without saying that research and preparation are the keystones to a successful business strategy. When your profit margin and/or success on contracted business is being assessed why would you fail to check the legislation, rules or...

February 19, 2010 Read More

Canadian banks begin to ease flow of credit again

More good news for the Canadian economy even if it needs to be viewed with mild caution. There are some relatively clear indicators that credit lines are beginning to thaw in the early weeks of 2010 especially when compared with...

February 18, 2010 Read More

Jack in The Box drive through order travels 11,000 miles

Outsourcing - it's a sensitive topic and often misunderstood -  there are a myriad of business applications where we can provide call center services both efficiently and competitively. However we provide near-shore services. Our strength is the market in which...

February 17, 2010 Read More

Ontario Economic Forecast for 2010

As a business wholly located in Ontario we focus on the economy of our province in conjunction with developments throughout North America.  The latest reports from CIBC show that Ontario's economy is predicted to outpace the national average this year...

February 11, 2010 Read More

Where next? An offshore, nearshore and domestic debate (part one)

The general perception over the last decade is that multiple corporations have outsourced jobs offshore to save overhead and improve margins, if it was as simple as that wouldn't most businesses be looking at record profits and shareholders breaking down...

February 10, 2010 Read More

New economy may require that you take a new path

This is a brand new economy, and succeeding in it will likely take a very different path. The last few years have shown that a company that can't change with the times will most likely be left behind and eventually...

January 26, 2010 Read More

Outsourced call centers can swing a campaign

No matter which side of the aisle you sit there is no doubting that the senatorial election results from Massachusetts last night were newsworthy. What you might not have realised that is with a small winning margin in this case...

January 21, 2010 Read More

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