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Canada – now hiring. Record number of jobs gains last month

It would be wrong to downplay the fantastic news that the Canadian economy added a record 108,700 jobs in April, this number is over four times higher than the forecasted growth models of 20-25,000 jobs returning to the market last...

May 13, 2010 Read More

CSR success – Timberland form global community service projects

[caption id="attachment_976" align="alignleft" width="486" caption="Timberland's Green Rubber Soles"][/caption] Continuing our look at the measures that large corporations take to drive forward their CSR (Corporate Social Responsibility) initiatives today we look at Timberland. The shoe and outdoor wear clothier has over...

May 11, 2010 Read More

Meatless Monday with Baked Chickpea Patties

Welcome back to the Miratel blog for another Meatless Monday recipe.  Miratel supports the Meatless Monday campaign to reduce the use of animal products for personal and planetary health.  It’s easy to eat meat-free one day a week.  This Monday,...

May 10, 2010 Read More

10 statistics to help improve service at your contact centre

Excellence in customer service is one of the key factors that helps our contact center services at Miratel stand out for our clients. High-quality customer service remains the consistent goal of all businesses that are customer facing, the actuality is...

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Can BP maintain high CSR rating in wake of oil leak disaster?

Unless you've completely avoided the news for the last two weeks you have certainly been aware of the massive oil leak in the Gulf of Mexico. Following an explosion, fire and sinking of the off-shore rig operated by BP (British...

May 7, 2010 Read More

Fundraising downturn ahead? Evaluate these warning signs…

Supporting non-profits fundraising campaigns with our call centre services is something we at Miratel are truly committed to and work in tandem to develop enhanced programs that bring the best in service and expertise to your organization. Fundraising takes dedication,...

May 6, 2010 Read More

Measuring customer service – a priceless task

We all probably know that its no longer enough to simply just 'say' we provide excellent customer service. The ability to demonstrate high levels of customer satisfaction as a service provider or a manufacturer/supplier is instrumental in not only retaining...

May 4, 2010 Read More

Consumer confidence cogs start turning in Canada

Boston Consulting Group have just released a very interesting survey for business owners in Canada which reveals that Canadian consumers appear to be more confident than those in the US or Europe, the same report shows that consumers are now...

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Meatless Monday with Creole-Style Vegetarian Jambalaya

Happy Meatless Monday!  As you may or may not know, Miratel supports the Meatless Monday campaign which is a non-profit initiative in association with the Johns Hopkins Bloomberg School of Public Health.  The purpose of the program is to reduce...

May 3, 2010 Read More

Fundraising ideas – report shows how to prepare your social media campaigns (part one)

Here at Miratel we are well versed in developing creative telephone fundraising campaigns and managing them effectively to maximize donor support. We also think it worthwhile to share ideas and information that can help your non profit improve its online...

April 30, 2010 Read More

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