Blog

Zappos bring call center agents into foreground, by way of puppets

I wrote last week that demonstrating that your call center provides exceptional customer service is the single best way to combat the stigma that can be attached to the industry when you only tend to hear about customers who have...

March 16, 2010 Read More

Excellent Customer Service? It’s what we do….

If you have ever worked in the call center industry you'll relate to what I'm about to write, if you haven't I still recommend you digest what I have to say. Customer relationship agents employed in call centers work hard,...

March 11, 2010 Read More

© Copyright 2024, All Rights Reserved. Website developed by GrayCyan.com