Blog

Fundraising slowdown in the Summer? here’s what to do…

The need for services, research and associated pledges is a year round one, so it's in sharp contrast that fundraising and campaigning often take the Summer months off. Habit has gradually become tradition as so many of the larger non-profits...

June 24, 2010 Read More

Ride For Heart 2010

We are excited to welcome and feature a guest contribution to the blog by Claudio Costantino. Claudio has been with the Miratel team for over 4 years serving as a part-time Project Manager. Claudio shares his experiences earlier this month...

June 22, 2010 Read More

Call centre logic, never sacrifice training and quality control

I'm a firm subscriber to the statement that 'history repeats itself' and its cousin quotation 'we can learn everything from history'. Both apply in equal measure whether you are looking at civilizations, politics, cultural fads or indeed economics. With such...

June 8, 2010 Read More

G20 summit to bring leaders, attention and perhaps chaos to Toronto

While the policiticans and talking heads have all explained how the G-20 summit will be an ideal chance for Toronto to show the world the positive features of the city, almost liked a paid week long advert for Canada's largest...

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Has BP mismanaged their CSR down to the deepest depths?

We've looked at length at the value in a company developing an organized approach to CSR - Corporate Social Responsibility. The planning stages are as valuable as the implementation and maintenance of the projects, guidelines and practices you attune your...

June 3, 2010 Read More

Can you run a CSR program? Try online with a realistic ‘simulation’

Corporate Social Responsibility (CSR) isn't as easy as just deciding your company is going to change directions and suddenly combine altruistic acts overnight while maintaining the profit margin the owners/shareholders/partners expect. In fact it needs to be part of an...

June 1, 2010 Read More

Outsourcing works, but evaluate who will provide the service

Outsourcing your telephone service needs is certainly a viable solution for your business, it lowers overhead substantially, allows your employees to return to their key roles and adds the expertise of a professional call centre to manage your call program...

May 28, 2010 Read More

Burgers, fries and CSR….this sounds more like a happy meal

When you think of sustainable business models with an emphasis on recycling, low environmental impact and an overall healthy approach one of the last businesses that might cross your mind would be a fast food restaurant. We're not going to...

May 27, 2010 Read More

Pitney Bowes help youngsters learn to love books

Today I wanted to continue writing about CSR - Corporate Social Responsibility and the varied approaches that different companies are taking to help their community and environment in tangible ways. It's rewarding to see the overall shift of awareness and...

May 25, 2010 Read More

Consistency is the key to customer service

If you work in a position where you have direct contact with customers or service providers you're almost certainly very aware of the importance of excellent customer service. I've worked directly with clients over the years but also managed my...

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