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Economics and customer service sees offshoring losing some appeal

An interesting story appeared on NPR last week which was in keeping with an earlier post that I had written about the gradual return of call-center positions to North America which had previously been outsourced to overseas call centers. The...

September 7, 2010 Read More

Is offshoring heading toward a boomerang decade?

I found a very interesting story today concerning offshoring reversals that while predicted a few years ago has not yet manifested itself with the frequency some had expected. That said the scenarios under which it occurs are becoming more apparent...

August 26, 2010 Read More

Outsourcing works, but evaluate who will provide the service

Outsourcing your telephone service needs is certainly a viable solution for your business, it lowers overhead substantially, allows your employees to return to their key roles and adds the expertise of a professional call centre to manage your call program...

May 28, 2010 Read More

Jack in The Box drive through order travels 11,000 miles

Outsourcing - it's a sensitive topic and often misunderstood -  there are a myriad of business applications where we can provide call center services both efficiently and competitively. However we provide near-shore services. Our strength is the market in which...

February 17, 2010 Read More

Where next? An offshore, nearshore and domestic debate (part one)

The general perception over the last decade is that multiple corporations have outsourced jobs offshore to save overhead and improve margins, if it was as simple as that wouldn't most businesses be looking at record profits and shareholders breaking down...

February 10, 2010 Read More

Help desk outsourcing – benefits follow informed decisions

Outsourcing can be the best decision you ever make for your business providing it's informed and prepared in a strategic sense. Nearshore outsourcing to Canada can manage the divide between cost savings while making no sacrifice to customer service, technology...

January 8, 2010 Read More

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