Excellence in customer service is one of the key factors that makes our contact center services at Miratel stand out for our clients. High-quality customer service remains the consistent goal of all businesses that are customer facing, the actuality is...
May 10, 2011 Read MoreCustomer service remains an area where every good business understands the importance it holds and yet some very avoidable mistakes still occur. Refining your customer service processes and skills is a key component in the success of any business but...
July 23, 2010 Read MoreI wrote last week that demonstrating that your call center provides exceptional customer service is the single best way to combat the stigma that can be attached to the industry when you only tend to hear about customers who have...
March 16, 2010 Read MoreIf you have ever worked in the call center industry you'll relate to what I'm about to write, if you haven't I still recommend you digest what I have to say. Customer relationship agents employed in call centers work hard,...
March 11, 2010 Read MoreSometimes things should just be assumed, if you don't allow yourself enough time you'll be late, if you don't stay organised you'll forget things and if you don't look after your customers you'll eventually lose them. Everyone in business knows...
January 29, 2010 Read MoreToo often in a call center environment (or any customer service situation) there is a misconception that a rapid response is the best way to provide quality service when faced with any client issues. Over the years I've seen time...
January 27, 2010 Read More© Copyright 2024, All Rights Reserved. Website developed by GrayCyan.com