I wrote last week that demonstrating that your call center provides exceptional customer service is the single best way to combat the stigma that can be attached to the industry when you only tend to hear about customers who have...
March 16, 2010 Read MoreHappy Meatless Monday! As you may or may not know, Miratel supports the Meatless Monday campaign which is a non-profit initiative in association with the Johns Hopkins Bloomberg School of Public Health. The purpose of the program is to reduce...
March 14, 2010 Read MoreOn the same day Canadian Prime Minister Stephen Harper almost pronounced the recovery to be in full swing, specific reports cementing positive trends within Ontario were also published. The overall tone of consolidation and strength although tempered is in sharp...
March 12, 2010 Read MoreIf you have ever worked in the call center industry you'll relate to what I'm about to write, if you haven't I still recommend you digest what I have to say. Customer relationship agents employed in call centers work hard,...
March 11, 2010 Read MoreDon't look now but there is a seismic change taking place in how companies do business, how they interact with their customers and how their product or service is branded. Resting on what was learned in the 1990's no longer...
March 9, 2010 Read MoreWelcome back to Meatless Monday – your source for eating meat-free one day a week to support the non-profit Meatless Monday initiative that improves personal and planetary health. A hearty, satisfying meatless meal in the winter is entirely possible, especially...
March 8, 2010 Read MoreI had the great fortune of being at the Vancouver|Whistler Olympics for the last 4 days of the 2010 events. As a proud Canadian, born in Winnipeg living in Toronto for 30+ years, it was incredible to be there in...
March 5, 2010 Read MoreThe specific numbers published this morning further fuel the speculation that the economy will be stimulated by the positive reports coming from the banking industry. Making loan acquisition more plausible will be a key driving force if consumer and business...
March 3, 2010 Read MoreAnother story to focus on as we continue to look at the steps some of our larger companies are taking in terms of corporate social responsibility. In 2010 a progressive business knows they can benefit us all and improve their...
March 2, 2010 Read MoreMeatless Monday recipe from Gordon Ramsay - curried chickpea samosas Welcome back to Meatless Monday. Meatless Monday is an earth-friendly global movement to reduce consumption of animal products in favor of more plant-based meals to help combat global warming and...
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