Excellence in customer service is one of the key factors that helps our contact center services at Miratel stand out for our clients. High-quality customer service remains the consistent goal of all businesses that are customer facing, the actuality is...
May 10, 2010 Read MoreUnless you've completely avoided the news for the last two weeks you have certainly been aware of the massive oil leak in the Gulf of Mexico. Following an explosion, fire and sinking of the off-shore rig operated by BP (British...
May 7, 2010 Read MoreSupporting non-profits fundraising campaigns with our call centre services is something we at Miratel are truly committed to and work in tandem to develop enhanced programs that bring the best in service and expertise to your organization. Fundraising takes dedication,...
May 6, 2010 Read MoreWe all probably know that its no longer enough to simply just 'say' we provide excellent customer service. The ability to demonstrate high levels of customer satisfaction as a service provider or a manufacturer/supplier is instrumental in not only retaining...
May 4, 2010 Read MoreBoston Consulting Group have just released a very interesting survey for business owners in Canada which reveals that Canadian consumers appear to be more confident than those in the US or Europe, the same report shows that consumers are now...
Read MoreHappy Meatless Monday! As you may or may not know, Miratel supports the Meatless Monday campaign which is a non-profit initiative in association with the Johns Hopkins Bloomberg School of Public Health. The purpose of the program is to reduce...
May 3, 2010 Read MoreHere at Miratel we are well versed in developing creative telephone fundraising campaigns and managing them effectively to maximize donor support. We also think it worthwhile to share ideas and information that can help your non profit improve its online...
April 30, 2010 Read MoreEthics in business with a focus on planet and social responsibility has been on the rise in recent years. It has become increasingly obvious that business needs to be conducted in a new fashion and that includes taking our planet...
April 29, 2010 Read MoreCoffee.....just where would be without it? Everyone has their own favourite method for making a great cup of coffee and if out and about we all have a preferred coffee shop to get our fill from. I must confess they...
April 27, 2010 Read MoreCall centre planning and forecasting are both integral pieces in managing a client call campaign. When meeting with a new client a call centre must fully investigate call forecasts and build a model for staffing and support resources around that...
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