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CSR – From Customer Service Representative to Corporate Social Responsibility
Back in 2000 when Miratel began, the term CSR referred exclusively to our agents – our customer service representatives. In recent years the acronym has taken on different proportions with the emergence of corporate social responsibility and the importance of...
December 23, 2009 Read MoreUnderstanding outsourcing of call center services
The global market is changing at a rate that is unprecedented. Technology has changed the way we do everything and altered the bottom line for everyone. It would be a safe assumption to say that this applies to your business...
Read MoreIt’s All About the Green – Miratel’s Green Initiatives
In these economic times, it would be reasonable for businesses to focus on running their day to day operations and see green initiatives as a luxury they just can’t afford. We don’t see this as being an option for us....
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Welcome to the Miratel blog
Welcome to the Miratel Blog. In the weeks ahead you'll see an expansion of resources about our company, the entire outsourced call center industry and the trends in the marketplace. Our blog will be a resource to compliment the Miratel...
December 21, 2009 Read More