Customer service remains an area where every good business understands the importance it holds and yet some very avoidable mistakes still occur. Refining your customer service processes and skills is a key component in the success of any business but...
July 23, 2010 Read MoreExcellence in customer service is one of the key factors that helps our contact center services at Miratel stand out for our clients. High-quality customer service remains the consistent goal of all businesses that are customer facing, the actuality is...
May 10, 2010 Read MoreWe all probably know that its no longer enough to simply just 'say' we provide excellent customer service. The ability to demonstrate high levels of customer satisfaction as a service provider or a manufacturer/supplier is instrumental in not only retaining...
May 4, 2010 Read MoreIf you've ever wondered whether the actual value of excellent customer service can be properly measured you'll be sure to find these results as interesting as I did. We value our entire team at Miratel and place great emphasis in...
April 1, 2010 Read MoreI wrote last week that demonstrating that your call center provides exceptional customer service is the single best way to combat the stigma that can be attached to the industry when you only tend to hear about customers who have...
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