Blog

Outsourced call centers can swing a campaign

No matter which side of the aisle you sit there is no doubting that the senatorial election results from Massachusetts last night were newsworthy. What you might not have realised that is with a small winning margin in this case...

January 21, 2010 Read More

Giant takeover by Panasonic to fuel green shoots?

CSR and promotion of a greener company has rarely seen an example as large as that featured in today's post about Panasonic. They started courting Sanyo at the beginning of 2008 and following nearly 24 months of planning and negotiation...

January 20, 2010 Read More

Call Center Frontline, the 2010 US Census

It's a huge undertaking and that would be one of the reasons it only takes place once every ten years. Naturally it holds more value and is more practical to administer when its conducted every decade instead of annually. Many...

January 19, 2010 Read More

Meatless Monday with Quesadilla Pie

Here is a great recipe in honor of an eco-friendly initiative we are committed to: Meatless Mondays.  The most common complaints about eating healthy and meatless meals is the amount of planning and shopping involved, as well as the cost....

January 18, 2010 Read More

APS committed to renewable energy and now green vehicles

Living in one of the sunniest cities on earth (334 days per year average) it is both natural and encouraging to see that our local electricity provider is one of the most advanced in the nation when it comes to...

January 15, 2010 Read More

World Cup 2010 – Will corporations score for Africa?

Corporate Social Responsibility can be applied on many levels from smaller business to the largest ventures on earth. I think in 2010 we will see improved understanding on a corporate level that CSR is not an expense but an investment....

January 14, 2010 Read More

Live Greener and Bring a Waste-Free Lunch to Work

[caption id="attachment_149" align="alignright" width="303" caption="Photo courtesy of www.planetforward.ca"][/caption] Did you make a New Year’s resolution to live greener in 2010?  Well how about starting off simple and begin with packing a waste-free lunch for work.  Waste-free means your lunch is...

January 13, 2010 Read More

Top 10 Companies with the Most Employees

One of the challenges in call centers is the large number of employees (and different personalities) you have to manage to achieve customer performance and quality objectives.   Once you understand that establishing rapport, accountability and respect are  essential, it’s less...

January 12, 2010 Read More

Miratel joins Meatless Monday to Improve Personal and Planetary Health

Miratel is delighted to announce that we are officially registered to participate in the Meatless Monday campaign.  Meatless Monday is a non-profit initiative associated with the Johns Hopkins Bloomberg School of Public Health.  Every Monday we will post a tasty...

January 11, 2010 Read More

Help desk outsourcing – benefits follow informed decisions

Outsourcing can be the best decision you ever make for your business providing it's informed and prepared in a strategic sense. Nearshore outsourcing to Canada can manage the divide between cost savings while making no sacrifice to customer service, technology...

January 8, 2010 Read More

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