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The value of excellent customer service
Sometimes things should just be assumed, if you don't allow yourself enough time you'll be late, if you don't stay organised you'll forget things and if you don't look after your customers you'll eventually lose them. Everyone in business knows...
January 29, 2010 Read MoreCustomer Service – Preparation is key
Too often in a call center environment (or any customer service situation) there is a misconception that a rapid response is the best way to provide quality service when faced with any client issues. Over the years I've seen time...
January 27, 2010 Read MoreCustomers want greener goods and services, but be competitive
Finding the right balance - that is the key. As 2010 rolls in and the economy makes slow movement toward more positive terrain; the fall out from the last few years is being reviewed by both consumers and businesses alike....
January 22, 2010 Read MoreOutsourced call centers can swing a campaign
No matter which side of the aisle you sit there is no doubting that the senatorial election results from Massachusetts last night were newsworthy. What you might not have realised that is with a small winning margin in this case...
January 21, 2010 Read MoreCall Center Frontline, the 2010 US Census
It's a huge undertaking and that would be one of the reasons it only takes place once every ten years. Naturally it holds more value and is more practical to administer when its conducted every decade instead of annually. Many...
January 19, 2010 Read MoreHelp desk outsourcing – benefits follow informed decisions
Outsourcing can be the best decision you ever make for your business providing it's informed and prepared in a strategic sense. Nearshore outsourcing to Canada can manage the divide between cost savings while making no sacrifice to customer service, technology...
January 8, 2010 Read MoreCSR – From Customer Service Representative to Corporate Social Responsibility
Back in 2000 when Miratel began, the term CSR referred exclusively to our agents – our customer service representatives. In recent years the acronym has taken on different proportions with the emergence of corporate social responsibility and the importance of...
December 23, 2009 Read MoreUnderstanding outsourcing of call center services
The global market is changing at a rate that is unprecedented. Technology has changed the way we do everything and altered the bottom line for everyone. It would be a safe assumption to say that this applies to your business...
Read MoreIt’s All About the Green – Miratel’s Green Initiatives
In these economic times, it would be reasonable for businesses to focus on running their day to day operations and see green initiatives as a luxury they just can’t afford. We don’t see this as being an option for us....
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Welcome to the Miratel blog
Welcome to the Miratel Blog. In the weeks ahead you'll see an expansion of resources about our company, the entire outsourced call center industry and the trends in the marketplace. Our blog will be a resource to compliment the Miratel...
December 21, 2009 Read More