Less than a quarter of the way into 2010 economists are feeling quite bullish about indicators that the market and thus the economy can be trusted again. While these positive signs plus growth in consumer spending all lead to a...
March 29, 2010 Read MoreEven if you try to, ignoring the impact that social media plays in 2010 is almost impossible if not bordering on the naive. It might be as simple as arranging a birthday party or as complex as getting a political...
March 26, 2010 Read MoreAt the heart of our business goals is the objective of providing value - value in our services both in terms of cost effectiveness, value in terms of client retention, value in terms of our expertise leading to innovative solutions...
March 24, 2010 Read MoreIn my initial post I continued looking at the different levels of commitments some of our largest corporations are making in terms of Corporate Social Responsibility (CSR) and turned the spotlight on the two giant soft drink corporations Pepsi and...
March 23, 2010 Read MoreWe've been peppered with primarily buoyant news in recent months about the changes and trends being seen in the economy based on final results for 2009 and the early indicators for 2010. A market that was staggered by a loss...
March 18, 2010 Read MoreWe're always on the look out for everyday brands (or corporations) lending more focus to their Corporate Social Responsibility (CSR) and taking an active role in improving their community and the world in general. As more and more companies see...
March 16, 2010 Read MoreI wrote last week that demonstrating that your call center provides exceptional customer service is the single best way to combat the stigma that can be attached to the industry when you only tend to hear about customers who have...
Read MoreOn the same day Canadian Prime Minister Stephen Harper almost pronounced the recovery to be in full swing, specific reports cementing positive trends within Ontario were also published. The overall tone of consolidation and strength although tempered is in sharp...
March 12, 2010 Read MoreIf you have ever worked in the call center industry you'll relate to what I'm about to write, if you haven't I still recommend you digest what I have to say. Customer relationship agents employed in call centers work hard,...
March 11, 2010 Read MoreDon't look now but there is a seismic change taking place in how companies do business, how they interact with their customers and how their product or service is branded. Resting on what was learned in the 1990's no longer...
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