It's official, Canada is leading the charge out of recession as new data is released today. Amongst G7 nations the economic growth for Q1 and Q2 2010 for Canada far exceeds the other major industrial powers in a report that...
April 13, 2010 Read MoreIf you've ever wondered whether the actual value of excellent customer service can be properly measured you'll be sure to find these results as interesting as I did. We value our entire team at Miratel and place great emphasis in...
April 1, 2010 Read MoreA brave new post-recessionary world has changed the daily habits and thoughts of many people throughout the world. I'm actually refreshed that from the difficulty of the last few years the empowered consumer or customer is saying quite categorically that...
March 31, 2010 Read MoreLess than a quarter of the way into 2010 economists are feeling quite bullish about indicators that the market and thus the economy can be trusted again. While these positive signs plus growth in consumer spending all lead to a...
March 29, 2010 Read MoreEven if you try to, ignoring the impact that social media plays in 2010 is almost impossible if not bordering on the naive. It might be as simple as arranging a birthday party or as complex as getting a political...
March 26, 2010 Read MoreAt the heart of our business goals is the objective of providing value - value in our services both in terms of cost effectiveness, value in terms of client retention, value in terms of our expertise leading to innovative solutions...
March 24, 2010 Read MoreWe've been peppered with primarily buoyant news in recent months about the changes and trends being seen in the economy based on final results for 2009 and the early indicators for 2010. A market that was staggered by a loss...
March 18, 2010 Read MoreWe're always on the look out for everyday brands (or corporations) lending more focus to their Corporate Social Responsibility (CSR) and taking an active role in improving their community and the world in general. As more and more companies see...
March 16, 2010 Read MoreI wrote last week that demonstrating that your call center provides exceptional customer service is the single best way to combat the stigma that can be attached to the industry when you only tend to hear about customers who have...
Read MoreOn the same day Canadian Prime Minister Stephen Harper almost pronounced the recovery to be in full swing, specific reports cementing positive trends within Ontario were also published. The overall tone of consolidation and strength although tempered is in sharp...
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