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Ontario Economic Forecast for 2010

As a business wholly located in Ontario we focus on the economy of our province in conjunction with developments throughout North America.  The latest reports from CIBC show that Ontario's economy is predicted to outpace the national average this year...

February 11, 2010 Read More

Corporate Social Responsibility is about more than being ‘Green’ – part 2

If you haven't had the chance to read part one of this piece the link is here. Within that post I looked at how Corporate Social Responsibility has evolved over the last ten years, how companies chose to associate or...

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Where next? An offshore, nearshore and domestic debate (part one)

The general perception over the last decade is that multiple corporations have outsourced jobs offshore to save overhead and improve margins, if it was as simple as that wouldn't most businesses be looking at record profits and shareholders breaking down...

February 10, 2010 Read More

Amidst the bad PR – a community backs Toyota

Unless you've spent the last few weeks on a remote South Pacific island you can hardly have escaped the fact that all is not well with Toyota recently. A series of safety issues relating to many of their vehicles have...

February 9, 2010 Read More

Corporate Social Responsibility is about more than being ‘Green’ – part 1

One of the deepest seeded myths when discussing Corporate Social Responsibility (CSR) is that it holds value and appeal only to those with a 'green agenda' or a 'green conscience'. It is easy to see how this misunderstanding has become...

February 4, 2010 Read More

Should green mandates alter supply and demand? (part one)

Should individual states mandate that government offices and schools use only green cleaning products? That decision presents a tightrope to walk especially when almost every business, municipality and individual employed at the state and local level is watching spending like...

January 28, 2010 Read More

Customer Service – Preparation is key

Too often in a call center environment (or any customer service situation) there is a misconception that a rapid response is the best way to provide quality service when faced with any client issues. Over the years I've seen time...

January 27, 2010 Read More

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