Even if you try to, ignoring the impact that social media plays in 2010 is almost impossible if not bordering on the naive. It might be as simple as arranging a birthday party or as complex as getting a political...
March 26, 2010 Read MoreAt the heart of our business goals is the objective of providing value - value in our services both in terms of cost effectiveness, value in terms of client retention, value in terms of our expertise leading to innovative solutions...
March 24, 2010 Read MoreWelcome back for another Meatless Monday recipe. As you may or may not know, we support the Meatless Monday campaign – a non-profit initiative in association with the Johns Hopkins Bloomberg School of Public Health. It's part of an eco-friendly...
March 22, 2010 Read MoreWe've been peppered with primarily buoyant news in recent months about the changes and trends being seen in the economy based on final results for 2009 and the early indicators for 2010. A market that was staggered by a loss...
March 18, 2010 Read MoreI wrote last week that demonstrating that your call center provides exceptional customer service is the single best way to combat the stigma that can be attached to the industry when you only tend to hear about customers who have...
March 16, 2010 Read MoreDon't look now but there is a seismic change taking place in how companies do business, how they interact with their customers and how their product or service is branded. Resting on what was learned in the 1990's no longer...
March 9, 2010 Read MoreI had the great fortune of being at the Vancouver|Whistler Olympics for the last 4 days of the 2010 events. As a proud Canadian, born in Winnipeg living in Toronto for 30+ years, it was incredible to be there in...
March 5, 2010 Read MoreThe specific numbers published this morning further fuel the speculation that the economy will be stimulated by the positive reports coming from the banking industry. Making loan acquisition more plausible will be a key driving force if consumer and business...
March 3, 2010 Read MoreAnnounced call center hiring activity is notably higher than in the earliest weeks of 2010. Centralized call center solutions throughout North America remain a field of relative growth despite an economy that is only just beginning to find it's feet...
February 25, 2010 Read MoreVancouver 2010 is of course on everyone's lips for another week yet, as the world's greatest winter athletes converge upon the West Coast to ski, skate, jump, race and slide toward medals or simply the honour of participation. Few events...
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