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Corporate Social Responsibility is about more than being ‘Green’ – part 2
If you haven't had the chance to read part one of this piece the link is here. Within that post I looked at how Corporate Social Responsibility has evolved over the last ten years, how companies chose to associate or...
February 11, 2010 Read MoreAmidst the bad PR – a community backs Toyota
Unless you've spent the last few weeks on a remote South Pacific island you can hardly have escaped the fact that all is not well with Toyota recently. A series of safety issues relating to many of their vehicles have...
February 9, 2010 Read MoreMany economic indicators are good – except employment
Talk of a full economic recovery is on hold for the time being as we are now fully entrenched into a cycle of growth and better efficiencies but the corresponding increase in jobs has not followed. By definition we are...
February 5, 2010 Read MoreCorporate Social Responsibility is about more than being ‘Green’ – part 1
One of the deepest seeded myths when discussing Corporate Social Responsibility (CSR) is that it holds value and appeal only to those with a 'green agenda' or a 'green conscience'. It is easy to see how this misunderstanding has become...
February 4, 2010 Read MoreCustomer Service – Preparation is key
Too often in a call center environment (or any customer service situation) there is a misconception that a rapid response is the best way to provide quality service when faced with any client issues. Over the years I've seen time...
January 27, 2010 Read MoreNew economy may require that you take a new path
This is a brand new economy, and succeeding in it will likely take a very different path. The last few years have shown that a company that can't change with the times will most likely be left behind and eventually...
January 26, 2010 Read MoreOutsourced call centers can swing a campaign
No matter which side of the aisle you sit there is no doubting that the senatorial election results from Massachusetts last night were newsworthy. What you might not have realised that is with a small winning margin in this case...
January 21, 2010 Read MoreCSR – From Customer Service Representative to Corporate Social Responsibility
Back in 2000 when Miratel began, the term CSR referred exclusively to our agents – our customer service representatives. In recent years the acronym has taken on different proportions with the emergence of corporate social responsibility and the importance of...
December 23, 2009 Read More
Welcome to the Miratel blog
Welcome to the Miratel Blog. In the weeks ahead you'll see an expansion of resources about our company, the entire outsourced call center industry and the trends in the marketplace. Our blog will be a resource to compliment the Miratel...
December 21, 2009 Read More