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Miratel joins Meatless Monday to Improve Personal and Planetary Health
Miratel is delighted to announce that we are officially registered to participate in the Meatless Monday campaign. Meatless Monday is a non-profit initiative associated with the Johns Hopkins Bloomberg School of Public Health. Every Monday we will post a tasty...
January 11, 2010 Read MoreHelp desk outsourcing – benefits follow informed decisions
Outsourcing can be the best decision you ever make for your business providing it's informed and prepared in a strategic sense. Nearshore outsourcing to Canada can manage the divide between cost savings while making no sacrifice to customer service, technology...
January 8, 2010 Read MoreNissan form partnership with Habitat for Humanity
When we think of which industries are on the sharp end of the necessary attention we now place on conservation and energy reduction the auto industry is naturally one that often appears at the top of that list. Owning and...
January 6, 2010 Read MoreEco friendly business spotlight: Benjamin Moore does Ecofriendly Paint
Within the blog we like to promote businesses that are showing a pronounced regard for eco-awareness and corporate responsibility as these are two principles that Miratel values to a great extent. Our Toronto call center has a long standing commitment...
January 5, 2010 Read MoreRBC Survey shows increase in optimism about Canadian economy
With the arrival of the New Year comes the first in what I expect to be a series of surveys to gauge both national and regional pulse in terms of the economic outlook for 2010. The Royal Bank of Canada...
January 4, 2010 Read More2010 U.N. report shows positive indicators for Global economy
Economically 2009 has been as difficult as any year in the last 40 according to official statistics being released by the United Nations economic panel. Of the 160 nations providing data, 1079 showed a reduction in per capita income with...
December 29, 2009 Read MoreCSR – From Customer Service Representative to Corporate Social Responsibility
Back in 2000 when Miratel began, the term CSR referred exclusively to our agents – our customer service representatives. In recent years the acronym has taken on different proportions with the emergence of corporate social responsibility and the importance of...
December 23, 2009 Read MoreUnderstanding outsourcing of call center services
The global market is changing at a rate that is unprecedented. Technology has changed the way we do everything and altered the bottom line for everyone. It would be a safe assumption to say that this applies to your business...
Read MoreIt’s All About the Green – Miratel’s Green Initiatives
In these economic times, it would be reasonable for businesses to focus on running their day to day operations and see green initiatives as a luxury they just can’t afford. We don’t see this as being an option for us....
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Welcome to the Miratel blog
Welcome to the Miratel Blog. In the weeks ahead you'll see an expansion of resources about our company, the entire outsourced call center industry and the trends in the marketplace. Our blog will be a resource to compliment the Miratel...
December 21, 2009 Read More